Survey implementationFrom home visit to online survey, we conduct with appropriate procedure based on plenty achievements.

調査実施

Home visits (implementation duration: approx.4-6 weeks)

We possess a network of around 1,100 interviewers across Japan, from Hokkaido to Okinawa. We conducted the “Survey of Household Economy” for the Statistics Bureau, the Ministry of Internal Affairs and Communications from April 2006 to November 2008.

  • Checking samples

    Checking a visiting list when it’s prepared in advance if there is any imperfection (exclusion of non-target samples, revision of wrong spelling, etc.)
    We are also able to provide a visiting list (notify us in advance).

  • Instruction

    Explaining the survey, methodology to our interviewers, and giving them research materials.

  • Middle checking

    Checking interviewers if they are conducting the survey correctly. We retrain them if anything is wrong.

  • Collection

    Collecting questionnaires from interviewers. Will be re-conducted if there is any incompletion.

  • Re-checking, inquiry to respondents

    Our checking staff validates questionnaires again. We recontact the respondent if there is any incompleteness.

  • Inspection

    Confirm with respondents if the survey has been conducted certainly (by telephone or mail)

Telephone (implementation duration: approx.2-5 weeks)

We have our own call center and a wealth of experienced telephone interviewers. We can handle both BtoC surveys and BtoB surveys, and we have extensive experience in BtoB surveys in particular of the company staff from ordinary employees to C-suites.

  • Checking samples

    Checking a calling list when it’s prepared in advance if there is any imperfection (exclusion of non-target samples, revision of wrong spelling, etc.)
    We are also able to provide a calling list (notify us in advance).

  • Instruction

    Explaining the survey, methodology to our interviewers. Also simulating a flow of the interviewing such as exemplary answers, assuming questions.

  • Implementation, checking questionnaires, inspection

    While conducting interviews, we check interviewers by recording their calls if they observe the directions and the survey has been correctly implemented. We retrain them if anything is wrong.

Mail (implementation duration: approx.5 weeks)

We have about 77,000 RJC consumer panelists, representing about 22,000 households, mostly in major cities around the country. These panelists are registered in household units, so in cases where respondents’ family composition is a sampling condition, there is no screening required whatsoever. In addition, a high cooperation rate can be expected.

  • Checking samples

    Checking a mailing list when it’s prepared in advance if there is any imperfection (exclusion of non-target samples, revision of wrong spelling, etc.)
    We are also able to provide a mailing list (notify us in advance).

  • Mailing, receiving questionnaires

    Mailing questionnaires to respondents. And having them send back to us after they complete the questionnaire (usually in 2 weeks).

  • Checking, inquiry to respondents

    We might urge respondents to send back when the cooperation rate is low (by phone or mail). Our checking staff checks questionnaires again. We recontact the respondent if there is any incompletion.

CLT (implementation duration: approx. 1-2 weeks)

Our seasoned interviewers and the experience we have gained in numerous CLTs (Central Location Tests) enable us to handle even surveys covering complex subject matter. We can provide you with the research plan that is best suited to the topic at hand.

  • Preparation

    Arranging a venue. Preparing research materials when needed.

  • Implementation

    Instructing interviewers before conducting. While conducting the survey, we control interviewers if they observe the directions and the survey has been accurately implemented. We retrain them if anything is wrong.

Mystery shopping (implementation duration: approx. 2-4 weeks)

We have our own experienced interviewers, enabling us to assign appropriate interviewers for each topic. In addition, we have interviewers all over the country, so we can handle mystery shopper projects on a nationwide scale.

  • Instruction

    Explaining the survey, methodology to our investigators, and giving them research materials.

  • Implementation, checking questionnaire

    Collecting questionnaires from investigators. Will be re-written if there is any incompletion.

Online (implementation duration: approx. 1-2 weeks)

We have experience conducting numerous surveys using a variety of methodologies, so we can handle mixed survey options including non-Internet surveys. Moreover, we have at our disposal 1.7 million online panelists that can be used for a diverse range of research topics. This enables us to collect even respondents that have a low incidence rate.

  • Screening

    This is a preliminary survey to verify the criteria, enabling a client to select qualified respondents for the main survey, like “an user of product A”

  • Main survey, checking answers

    Exclude unqualified answers by checking actual answers, duration of answering time.

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